Value in Funeral Service During a Pandemic
2020 is only a little over halfway over. I know… I hate being the one to remind you. 2020 has been a year of uncertainty and crippling times. I have heard over and over people saying, “Is it 2021, yet?” I don’t want to be the bearer of bad news, but I don’t think the changing of a year is going to make times any easier. 2020 has left so many feeling disrupted, empty, alone, stranded, scared, along with so many other emotions. So much has changed; many people have lost their jobs and are uncertain of their future careers due to the COVID 19 pandemic.
In the funeral home business or at least here ay Mayes Ward, there is one thing that hasn’t changed. We have always strived to have value in our services and this is more important to us now than ever before. We understand the tension people feel due to the global pandemic, then you add the loss of a loved one and that is a lot for someone to take in.
The loss of a loved one during a global pandemic, like COVID 19, makes planning a funeral look very different than what most are accustomed to. Families may wonder…Who should I invite to the funeral? Will anyone come? What if someone gets sick? Should I even have a funeral? This is a lot of added stress for families during an ever-changing time. It is up to us at the funeral home to really listen to the family’s needs and wants and take action.
What We Do…
Our amazing team of Funeral Directors have been doing just that… listening and providing direction. During the pandemic we have incorporated new ideas and means in which we can provide a personable service while making sure the family and community can still be involved. Our procedures have made it possible to continue having viewings, services, and memorable tributes for our loved ones while protecting the family’s health and involving the love of the community.
“The most memorable part of the service was the ease of making adjustments due to changing limitations and restrictions during the pandemic.” – Julie
We have poured ourselves into our Aftercare Program which is something most funeral homes do not have. This program is included in the cost of our services and includes no additional fees. At the time you receive Death Certificates from us, we provide you with checklists and a packet of information on what to do with the Death Certificates and who should be contacted. We have an individual that specializes in Aftercare and the questions and concerns that may arise after the funeral. Roger Moore calls the family to check in with them and see if there are any questions he may be able to answer or advice he may be able to give during such a stressful time.
Roger has helped people with contacts for attorneys, the social security office, grief counseling, and even pest control! We have received great feedback from families who have participated in our Aftercare Program. So many enjoy the conversation with Roger and just appreciate the phone call checking in on them. After the phone call, Roger sends letters throughout the year after the death encouraging families and wishing them well during their grief.
Mayes Ward-Dobbins is more than just a business or a funeral home. We are here for our community through the “normal” times as well as the times of uncertainty. We care about the families that walk through our door and we strive to listen to their needs and wants.